The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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Having said that, after examining the agreement, I noticed it didn’t mirror the bargains or approach aspects talked over, like the 500GB of knowledge and extra bargains for pre-approved payments.
Hey @DjE we could surely do what we can easily that will help. Can you be sure to send out us A personal concept and We're going to go from there?
• An acquaintance who is likewise a Telus customer showed me his approach information, and He's obtaining the same program for significantly a lot less while not having to buy equipment, which contradicts what Abdul told me.
I named Telus CS at 8.55AM Mountain time and they hanged up on me, declaring which i should phone all through "frequent Workplace hrs". Is that this for authentic?
I left Rogers to return to Telus mainly because I believed inside the guarantee of better service and reasonable treatment method, but this encounter has become everything but.
I am aware it is vitally frustrating since I am in precisely the same predicament, although it's in regards to the Television signal which has been dropped.
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• I spoke to several agents, like Maria and Regal, who could not give clarity or escalate my case as asked for.
• Once i referred to as to clarify, Eunice in the BCX Wi-fi Auto group told me the discounts had been applied. Nevertheless, she copied and pasted Abdul’s notes, which did not clarify the price reduction particulars.
If an automated assistant asks for The explanation of the call, mention "I want to make payment preparations for my mobility bill".
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Also, I was disconnected a number of moments when looking to talk to support and in some cases still left on hold with no resolution.
Be aware: if The subject isn't really nonetheless included by TELUS Pro Messaging, you'll Telus customer service be furnished by using a callback alternative.
The TELUS team acknowledges that our function spans quite a few Territories and Treaty areas and we've been grateful for the standard Awareness Keepers and Elders that are with us right now, all those who have absent just before us plus the youth that inspire us.
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